Terms of Service

01Who we are

Binaav ("we", "us", "our") is operated by Binaav Technologies Private Limited, a company registered in India. Our services include the Binaav website, the dashboard, and all tools for building, publishing, and managing websites, along with related features we may offer from time to time.

You can reach us any time at [email protected].

02Using Binaav

You must be at least 18 years old, or have permission from a legal guardian, to use Binaav. You are responsible for the security of your account credentials and for all activity that occurs under your account.

• Don't use Binaav for anything illegal or abusive.
• Don't send unsolicited messages through our platform. Spam violates both our rules and local telecom regulations.
• Don't attempt to reverse-engineer, disrupt, or gain unauthorized access to our systems.

03Your content

Anything you upload, including images, copy, project content, and visitor inquiries, remains yours. We only process it to provide the service you signed up for. We will never sell your content or use it to train AI models without your explicit consent.

04Messaging

Email delivery (such as inquiry notifications and account emails) is provided through licensed third-party partners. WhatsApp messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc., and SMS through licensed Indian operators.

If you send messages through Binaav you are responsible for holding valid opt-in from every recipient before you contact them, and you must comply with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, alongside any applicable law.

Recipients may stop WhatsApp messages at any time by replying STOP. We honour that immediately and platform-wide, and you cannot override it. Accounts that generate high block, complaint or opt-out rates may be rate-limited or suspended — Meta measures these per sending number, and one customer’s conduct affects every other business on that number.

05Payments & refunds

Subscriptions are billed monthly or annually via Razorpay. All prices are in Indian Rupees (₹) and exclude GST where applicable. You can cancel anytime; paid plans continue until the end of the current billing period.

• Refunds are available within 14 days of the first paid invoice.
• Messaging credits are non-refundable once consumed.
• Annual plans can be downgraded at the next renewal.

06Liability

Binaav is provided "as is". To the maximum extent permitted by law, we are not liable for lost profits, lost data, or any indirect damages. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

07Contact us

Questions, concerns, or legal notices should go to [email protected]. We typically respond within two business days.